Heritage Care Ltd - Achieving Quality Recognition In Hertfordshire Children's Services

Case Study

Heritage Care Ltd – Achieving Quality Recognition in Hertfordshire Children’s Services

Tender Overview

In August 2025, we helped Heritage Care Ltd secure approval on Hertfordshire County Council’s framework for providing homecare and support services to children and young people across Hertfordshire. This followed a highly competitive quality-based evaluation where Heritage Care achieved a 75.00% quality score, ranking 9th equal among 49 successful providers.

Our client had experience delivering care services but this was their first time applying to join a county council children’s services framework. The opportunity represented significant growth potential, with access to homecare packages for children and young people with complex care needs under contract references Lot 1 and Lot 2.

Main Challenges

While Heritage Care had operational experience, the county council children’s services framework presented specific challenges that needed careful navigation:

Client anxiety and fear of failure: Heritage Care’s leadership team was genuinely scared of failure, having never attempted a county council framework bid before. The high stakes and competitive nature of the process created significant anxiety about potentially damaging their reputation or wasting resources on an unsuccessful bid.

Quality differentiation in competitive field: With 49 successful providers scoring between 52.50% and 93.75%, achieving a distinctive quality score required demonstrating clear added value and expertise beyond minimum requirements.

Children’s services regulatory complexity: Transitioning focus to children’s services required demonstrating understanding of different safeguarding protocols, consent procedures, family dynamics, and developmental considerations compared to adult services.

Framework entry requirements: This was Heritage Care’s first county council framework application, requiring understanding of local authority procurement processes, compliance standards, and ongoing performance management expectations.

Internal resource constraints: Heritage Care’s management team was already stretched managing daily operations, leaving little capacity for developing comprehensive bid responses while maintaining service quality for existing clients.

Post-award compliance timeline: The conditional nature of the award, with evidence required by 1 October 2025, created pressure to prepare comprehensive documentation while managing existing service delivery.

Our Intervention

When Heritage Care approached us, they were paralyzed by fear and uncertainty about how to tackle such a competitive framework bid. Our experienced bid writing consultants and experts immediately stepped in to provide the professional guidance and support they desperately needed.

Expert-led quality response development: Our bid writing specialists took control of the situation, recognizing that with quality being the primary evaluation criterion and a minimum 50% threshold for success, every response needed expert crafting. Our consultants developed comprehensive responses that positioned Heritage Care’s capabilities strategically, ensuring they would comfortably exceed the threshold while demonstrating deep understanding of children’s complex care needs.

Specialized sector expertise: Our consultants brought extensive knowledge of children’s services frameworks, helping Heritage Care articulate their capability to deliver age-appropriate care. Our experts guided them through demonstrating understanding of safeguarding requirements, family engagement, and multi-agency working approaches specific to children and young people rather than adult care.

End-to-end project management: With Heritage Care’s internal team stretched thin, our bid writing experts took full responsibility for coordinating the entire bid process. We managed timelines, evidence gathering, and documentation preparation, removing the burden from their already overwhelmed management team.

Post-award support coordination: Understanding the conditional award requirements, our consultants immediately began preparing Heritage Care for evidence submission before the 1 October 2025 deadline, ensuring they wouldn’t stumble at the final hurdle after achieving success.

How We Worked

We employed a systematic approach that positioned Heritage Care’s existing capabilities within the children’s services context while ensuring quality responses:

Quality threshold optimization: Rather than aiming for minimum compliance, we focused on developing responses that would demonstrate Heritage Care’s commitment to excellence and differentiate them within the competitive field.

Children’s services expertise development: We helped translate Heritage Care’s existing experience into children’s services contexts, showing how their skills would adapt to younger service users, family involvement, and developmental considerations.

Evidence-based case study integration: We supported development of concrete examples that showed practical understanding of children’s homecare delivery, including family engagement, educational coordination, and transition support.

Compliance preparation and timeline management: We created structured processes for gathering and submitting the required evidence before the October deadline, ensuring no delays to contract commencement.

This systematic framework approach exemplifies the methodologies detailed in our comprehensive guide to social care tender success strategies, demonstrating how specialised sector knowledge transforms competitive positioning even for providers entering new service areas for the first time.

Results

On 11th August 2025, Heritage Care Ltd received official notification from Hertfordshire County Council of their successful inclusion on the homecare and support services framework for children and young people. Their 75.00% quality score secured their position as the 9th equal ranked provider among 49 successful organizations.

The framework approval covers both Lot 1 and Lot 2, providing Heritage Care with access to referrals for children’s homecare services across Hertfordshire once they complete evidence submission by the 1 October 2025 deadline.

Outcome

This successful framework inclusion delivers Heritage Care several strategic advantages:

County market establishment: Official recognition as a Hertfordshire-approved children’s services provider establishes credibility and provides access to consistently commissioned care packages across the county.

Children’s services capability validation: The quality-based success validates Heritage Care’s ability to deliver specialized children’s homecare, creating a platform for expansion into similar frameworks across other counties.

Framework management foundation: The structured evaluation and approval process has strengthened Heritage Care’s quality systems and evidence-gathering capabilities, improving their competitiveness for future local authority procurements.

We continue working with Heritage Care on meeting the evidence submission deadline and preparing for framework management once live referrals commence.

Building on this framework success, Heritage Care now utilises BIDSuite’s comprehensive tender management platform to track upcoming opportunities and manage their growing portfolio of local authority relationships, whilst our ongoing partnership ensures they maintain the competitive edge that secured this breakthrough achievement.

Ready to achieve similar success in competitive social care frameworks? Heritage Care’s transformation from anxious first-time bidders to confident framework providers demonstrates what’s possible with the right expertise and support. Discover how our proven approach can help your organisation secure the frameworks that will drive your growth in children’s services and social care markets.

Category: Healthcare Tender
Client: Private
Date: August 2025
Website:

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