Ealing faces multiple challenges in this area, including the need to standardise the quality of service across contractors, reduce the overall spend, and increase the efficiency of the services provided. Ealing is also committed to promoting a cleaner, greener borough and encouraging the use of low emission vehicles.
As part of this service, Contractors are expected to operate a high-level service that caters for all the needs of the passengers and meets all current and future requirements of the contract, the Contracting Authority’s policy and procedures and all relevant legislation. They will need to be able to supply appropriate, responsible, client-focused staff for all passengers, especially those with challenging needs. Contractors will also need to demonstrate that they can manage and support their Staff’s professional conduct and ensure that they, as individuals, understand and meet the service standards. Contractor’s will need to ensure there are robust formalised processes in place to ensure improvement where necessary.
If you would like our expert bid writing team to produce a writing plan for this bid, guiding you on how to score the highest marks, simply request a FREE quotation below. A consultation with a senior member of our bid writing team will be conducted to ensure you meet the criteria and specification outlined for this bid prior to engaging in writing.
If you require any further information, feel free to contact us on 020 3883 1022.
>>Download Tender Files