As the UK population ages and the “Home First” policy becomes the cornerstone of the NHS 10-Year Health Plan in 2026, two service models have moved to the forefront of commissioning: Extra Care and Live-In Care. While both aim to keep individuals out of residential care, they operate on entirely different operational, financial, and risk-based planes. For a provider, choosing which model to tender for, or how to expand from one into the other, requires a deep understanding of the specific requirements that 2026 commissioners now demand. To make sure you are reading the tender documents for these models correctly, our guide on how to read tender specifications, quality questions, and pricing schedules will help you identify exactly what commissioners are looking for.
Understanding the Service Models: Community vs. Individualism
Extra Care (often referred to as “Assisted Living” or “Housing with Care”) is a site-specific model. It involves providing care to individuals living in their own self-contained apartments within a larger, purpose-built complex. It is a “community” model where the provider often has a permanent base on-site. Conversely, Live-In Care is a highly personalised, one-to-one service where a carer resides in the service user’s own private home.
The commissioning shift in 2026 has seen a surge in Extra Care tenders as local authorities look to create “care hubs” that reduce travel time for staff and foster social inclusion. However, Live-In Care remains the “gold standard” for those with high-acuity needs who wish to avoid institutional settings. To understand which model fits your business growth, you must consider the core operational differences:
Staffing Dynamics
Extra Care allows for “shared care” and rapid response across multiple residents, whereas Live-In Care requires a specific type of worker capable of living away from home for weeks at a time. The recruitment strategies, shift patterns, and staff welfare requirements are fundamentally different for each model, and commissioners will expect to see that reflected in your tender response.
Infrastructure
In Extra Care, you are often working alongside a housing provider or landlord. In Live-In Care, you are the sole professional presence in a private domestic setting. Your tender must clearly demonstrate how you manage the operational relationship with housing partners in Extra Care, or how you ensure oversight and accountability when your carer is working alone in someone’s home.
Scalability
Extra Care contracts are usually “block” or “framework” agreements with guaranteed volumes, while Live-In Care is often a spot-purchased or “Direct Payment” market. This distinction has a significant impact on your pricing model, cash flow projections, and the financial risk profile you must present in your bid.
Assessing the Risks: Hidden Challenges in 2026
From a tendering perspective, the “Risk” section of your bid is where these two models diverge most sharply. In 2026, commissioners are hypersensitive to “hidden” risks, especially regarding staff isolation and building safety. If you are tendering for an Extra Care scheme, the buyer will focus heavily on your ability to manage “communal risk”—such as infection control in shared lounges or fire safety coordination with the landlord.
Live-In Care risks are more focused on the “closed-door” nature of the service. With the CQC’s 2026 inspection framework placing a high priority on “Safeguarding in Private Settings,” your tender must prove you have robust oversight of a worker who is not under your direct physical supervision. To address these risks effectively in your quality answers, you should focus on:
Lone Worker Safety
Provide evidence of 24/7 “check-in” technology and unannounced “spot-check” audits for Live-In settings. Commissioners want to see that you have a structured, documented system for maintaining contact with lone workers, not just a verbal promise that someone will call to check in.
The “Domestic” Risk
You must show how you assess the suitability of the service user’s home for a live-in worker, including breaks, private space, and mental health support for the carer. This is an area where many providers lose marks. Evaluators in 2026 are specifically looking for evidence that you treat carer wellbeing as a safeguarding issue, not just an HR issue.
Integration Risk
In Extra Care, you must show how you manage the “boundary” between care staff and the housing provider’s maintenance or concierge staff. Confusion over roles and responsibilities in a shared building is a known risk factor, and commissioners want to see clearly defined protocols, joint training arrangements, and escalation procedures.
This kind of precise, risk-aware approach to bid writing is exactly what has helped our clients secure contracts in competitive fields. As one provider shared, AssuredBID took the time to understand their business, strengths, and unique value proposition, crafting a tender that positioned them strategically to stand out among competitors. Read their story and others on our testimonials page.
Tender Requirements: What 2026 Commissioners Are Hunting For
When you look at a 2026 tender for either of these services, the “Specification” will be vastly more detailed than in previous years. For Extra Care, the focus is now on “Prevention and Social Value”—how you will use the communal space to run events that prevent loneliness and keep residents active. For Live-In Care, the focus is on “Clinical Capability”—how the carer will manage complex needs that would otherwise require a nursing home bed.
Commissioners are increasingly moving toward “Outcome-Based” payments for these models. They aren’t just paying for the carer’s presence; they are paying for the resident’s continued independence. To win these bids, your proposal must align with these specific 2026 requirements:
Digital Integration
Propose the use of passive monitoring sensors, including AI-driven systems, that alert the Extra Care on-site team to a fall, or Live-In carers to a change in sleep patterns. Technology is no longer a “nice to have” in these tenders. Commissioners are actively scoring providers on their digital maturity and ability to use assistive technology to improve outcomes and reduce risk.
Social Value Commitments
For Extra Care, this might involve opening your on-site cafe to the wider local community to reduce isolation. For Live-In Care, it might involve supporting the service user to remain active in local clubs and community groups. Your social value offer must be specific to the service model and the local area, not a generic promise copied from a previous bid.
Workforce Retention Plans
Both models suffer from high turnover, but for different reasons. You must prove your “Staff Wellbeing” strategy specifically addresses the unique pressures of on-site “block” shifts in Extra Care versus the isolation and emotional demands of live-in roles. A one-size-fits-all retention policy will score poorly. Commissioners want to see that you understand the distinct challenges of each model.
To see how a tailored, model-specific approach helped a housing association in East London win a supported living tender by demonstrating exactly this kind of operational clarity, read the full case study here.
Conclusion: Matching Your Model to Your Strength
Whether you choose the site-based stability of Extra Care or the high-growth, high-complexity world of Live-In Care, your success in 2026 depends on your ability to prove clinical and operational safety. Extra Care requires a “partnership” mindset with housing providers, while Live-In Care requires a “specialist” mindset with an emphasis on one-to-one quality. Understanding the nuances of these service models, and the different risks they carry, is the first step to writing a winning bid that stands out to a 2026 commissioner. If you’d like expert support in positioning your Extra Care or Live-In Care tender for success, book a free consultation with our tender specialists.
Need support with tenders or compliance? AssuredBID helps UK social care providers prepare stronger bids and win the right opportunities. You can book a consultation with our tender experts, explore our services, and follow AssuredBID on social media for practical updates, insights, and guidance you can actually use.
