The London Borough of Hammersmith & Fulham has opened a £77,936,560 procurement for Community Reablement and Home Care Services for Adults, with a submission deadline of 22 May 2026 at 12:00 PM. The tender represents a strategic redesign of the borough’s previous home care model, shifting from time-and-task delivery to an enabling, outcomes-focused service that integrates with primary care and community health.
What services are required?
The contract covers two interlinked services within a single envelope. The first is community reablement – short, intensive, goal-led support to help adults regain skills, confidence and independence following illness, hospital discharge, or deterioration in their condition. The second is ongoing home care for residents who, after reablement, still require personal care or domestic support to live safely at home. The Council expects providers to deliver both as a continuous pathway, with a clear step-down from intensive reablement into lighter-touch ongoing care wherever possible.
What is it solving?
The redesign addresses three connected problems:
– First, hospital admission and re-admission pressure – The new model is built to keep residents out of hospital where possible and to support faster, safer discharge when they are admitted.
– Second, long-term care dependency – Reablement is designed to reduce the number of residents who move directly into long-term care packages, freeing capacity and reducing cost.
– Third, system fragmentation – The Council wants closer working between home care providers, district nursing, GP practices, therapy services and hospital discharge teams, so that early intervention happens before a resident’s condition escalates.
In May 2025, the Care Quality Commission rated Hammersmith & Fulham as “requires improvement” against its Care Act 2014 responsibilities, flagging long assessment waits and poor outcomes for unpaid carers. The new contract is part of the Council’s response to that assessment, which is why bidders who can show how their model contributes to the borough’s improvement journey will be substantially better positioned than those presenting a generic home care offer.
Who is it ideal for?
This tender is suited to established home care and reablement providers with the regulatory standing, financial capacity and operational infrastructure to deliver at borough scale. Because the Council is appointing only nine providers per lot places in total across the framework, with strict pass-or-fail eligibility gates, this is not a suitable opportunity for new market entrants or providers without a track record of comparable delivery.
Service type and user group
The contract is a Community Reablement and Home Care service for adults aged 18 years and over living in the London Borough of Hammersmith & Fulham. Providers are commissioned to deliver both intensive reablement and ongoing home care as a single, continuous pathway.
Mandatory eligibility requirements
- CQC registration is mandatory: Providers must be currently registered with the Care Quality Commission to deliver personal care to adults in their own homes.
- CQC rating of Good or above is a pass or fail condition: Providers rated Requires Improvement or Inadequate will not progress, regardless of the strength of their quality response.
- Adults aged 18 and over: The service user group is restricted to adults; this is not a children’s services contract.
- Delivery in the London Borough of Hammersmith & Fulham: Providers do not need to be headquartered in the borough but must evidence the staffing, logistics and local partnership infrastructure to deliver consistently across the geography.
Lot structure
The Council intends to appoint nine providers per lot, three per sub-lot. Bidders should consider carefully which lots and sub-lots align with their operational footprint, workforce capacity and reablement model, as the Council will award places at sub-lot level rather than across the contract as a whole.
This lot structure has direct strategic implications for bid planning. With only three places per sub-lot, competition will be sharpest at sub-lot level rather than across the framework as a whole. Providers should target the sub-lots they are strongest in, rather than spreading effort thinly across all six.
What should providers have in place?
- A clearly articulated reablement model with named clinical leadership, recognised outcome measures (such as the Therapy Outcome Measure or Goal Attainment Scaling), and a structured step-down protocol
- Workforce capability – staff trained to step back rather than step in, supervision frameworks geared to enabling support, and clinical escalation pathways for early signs of deterioration
- Up-to-date policies and procedures covering safeguarding, medication, infection prevention, complaints, equality and diversity, and incident reporting, in line with current CQC quality statements
- Evidence of NHS partnership working with district nursing, GPs, therapy services and hospital discharge teams not just as referral routes but as active operational partners
- Data and reporting infrastructure capable of measuring reablement outcomes, hospital re-admission rates, and care package reduction, and sharing data with commissioners and NHS partners
- A credible mobilisation plan covering recruitment, TUPE handling where relevant, IT and rostering, and integration with the borough’s Community Independence Service
- A locally-grounded social value offer reflecting Hammersmith & Fulham’s priorities, including support for unpaid carers and local employment commitments
Watch: tender summary video
If you would like to speak to a sales manager about your bid for this tender, book a consultation with the AssuredBID team. We will talk through your eligibility, capacity and bid strategy, and outline how our specialist bid writers can support your submission ahead of the 22 May 2026 deadline.
To review the full eligibility criteria, scope and tender documentation, visit BIDSuite- Hammersmith & Fulham Community Reablement and Home Care tender.
