The patient transport sector is experiencing the tightest procurement scrutiny it’s faced in years. Integrated Care Boards awarding Non-Emergency Patient Transport Services (NEPTS) contracts worth tens of millions are rejecting technically capable providers who fail to demonstrate comprehensive regulatory understanding. Recent framework awards reveal a consistent pattern: organisations losing on…

The supported living sector is undergoing a quiet but powerful transformation. Over the last few years, commissioners have been reshaping what they look for in providers — not just in terms of service delivery, but in long-term outcomes, digital transparency, and workforce resilience. As the procurement landscape evolves under the…

Day services don’t get much attention. When your local council talks about social care, they’re usually discussing care homes, home care, or supported living. When there’s another article about the sector being in crisis, it’s about care workers and nurses. Day services just keep running quietly in the background, supporting…

Nobody starts a domiciliary care or supported living service planning to face massive CQC fines or NHS contract terminations. You got into this work to support people in their own homes, help them maintain independence, and deliver person-centred care. But regulatory penalties in community-based services have become increasingly severe, and…

Amazon changed how we buy things. You search, compare prices and reviews, click purchase, and it arrives at your door. Simple, transparent, efficient. So here’s an uncomfortable question: could the same approach work for choosing care services? It sounds either brilliant or horrifying depending on how you look at it.…

If you’ve been in a provider meeting recently, you already know how this conversation goes. Someone mentions the latest tender opportunity, and within minutes you’re all discussing the same impossible maths: how to deliver the quality of care you’re committed to when the fee rates simply don’t cover your actual…

Every unsuccessful tender represents thousands of pounds in wasted effort and months of senior management time that could have been spent elsewhere. Analysis of failed health and social care bids shows patterns of avoidable mistakes that consistently stop capable providers from winning contracts they should have secured. With average tender…

The UK health and social care sector is facing its worst staffing crisis in decades. Over 165,000 positions remain unfilled across England, with many areas seeing staff turnover rates above 30% annually. What started as a recruitment problem has now changed how care services are bought, delivered, and measured. The…

Every provider faces the same dilemma: bid low enough to win contracts, or price realistically and risk losing work to competitors who promise the impossible. It’s a choice that shouldn’t exist, but it defines modern social care commissioning. Providers enter social care to make a difference, to support vulnerable people…

What Most People Get Wrong Many people don’t understand what supported living really means. This leads to wrong decisions about care, wasted money, and missed chances to help people live better lives. Supported living helps people with disabilities live in their own homes with the right support but myths and…