Destiny Support Care Limited - Securing Multi-Lot Hertfordshire Carers Breaks Framework

Case Study

Destiny Support Care Limited – Securing Multi-Lot Hertfordshire Carers Breaks Framework

Tender Overview

In February 2025, we supported Destiny Support Care Limited in securing positions on Hertfordshire County Council’s Carers Breaks Framework Agreement, successfully winning Lots 5, 6, 7 & 8. This framework provides essential respite services for carers supporting vulnerable people across Hertfordshire.

Our client wanted to establish themselves within Hertfordshire’s carers services market, specifically targeting respite and short breaks provision. Whilst Destiny Support Care had experience delivering care services, this represented their entry into local authority-commissioned carers breaks frameworks, requiring demonstration of capability across multiple service lots whilst navigating complex evaluation criteria.

Main Challenges

Despite having operational care experience, Hertfordshire’s carers breaks framework and multi-lot requirements presented specific challenges:

Multi-lot service differentiation: Understanding how to demonstrate distinct capabilities across Lots 5, 6, 7 & 8 required articulating different respite approaches for varying carer needs and support intensities. Destiny Support Care needed to show they understood the specific requirements of each lot whilst maintaining consistent quality standards across their multi-lot application.

Carers breaks specialisation understanding: Demonstrating expertise specifically in carers respite services required different approaches compared to standard care provision. Carers breaks focus on providing temporary relief for unpaid carers, requiring understanding of carer assessment processes, respite planning, and how breaks contribute to sustaining caring relationships whilst preventing carer breakdown. Learning from successful provider case studies demonstrates how organisations effectively position their respite service capabilities whilst navigating multi-lot framework complexities.

Hertfordshire market entry requirements: Entering Hertfordshire’s established carers services landscape required demonstrating understanding of local demographics, existing respite provision, partnership opportunities with carers organisations, and integration with the county’s carers strategy and assessment frameworks.

Framework evaluation methodology complexity: Understanding Hertfordshire’s specific evaluation criteria, scoring methodology, and how responses would be assessed against pre-determined award criteria required expertise in county council procurement processes that Destiny Support Care hadn’t previously encountered.

Tender documentation completeness: Ensuring all required documentation met Hertfordshire’s specifications, including compliance with Instructions to Tenderers requirements and proper completion of evaluation matrices, created administrative complexity beyond standard tender submissions.

Our Intervention

When Destiny Support Care approached us, they were uncertain about how to position their services for a specialist carers breaks framework and needed expert guidance to develop competitive responses across multiple lots. Our approach to supporting tender submissions emphasises matching genuine service capabilities to framework requirements whilst developing compelling evidence portfolios.

Multi-lot strategic positioning: Our experienced bid writing consultants worked with Destiny Support Care to develop coherent strategies for Lots 5, 6, 7 & 8, ensuring each response demonstrated appropriate service differentiation whilst maintaining consistent quality messaging. Our experts helped articulate how their capabilities would adapt to different respite requirements across the framework’s lot structure.

Carers breaks expertise development: Our consultants brought specialist knowledge of carers respite services, helping Destiny Support Care articulate their understanding of carer assessments, break planning, emergency respite provision, and how their services would support unpaid carers in sustaining caring relationships. We positioned their experience to resonate with Hertfordshire’s strategic priorities for carers support.

Hertfordshire-specific research and integration: Understanding that local knowledge would strengthen evaluation scoring, our experts researched Hertfordshire’s carers demographics, existing respite landscape, partnership opportunities with organisations like Carers in Hertfordshire, and integration with the county’s carers strategy to inform response development.

Evaluation criteria optimisation: Our bid writing specialists analysed Hertfordshire’s pre-determined award criteria and evaluation methodology, ensuring responses were structured to maximise scoring potential. We worked to ensure each response element directly addressed evaluation requirements whilst demonstrating genuine capability.

Documentation compliance management: Our experts handled comprehensive review of all tender documentation requirements, ensuring complete compliance with Instructions to Tenderers specifications and proper completion of evaluation matrices to avoid any technical non-compliance issues.

How We Worked

We employed a systematic approach that positioned Destiny Support Care’s capabilities effectively whilst addressing Hertfordshire’s specific requirements:

Lot-specific response development: We worked to develop tailored responses for each lot (5, 6, 7 & 8), ensuring appropriate service differentiation whilst maintaining consistent quality standards and organisational messaging across the multi-lot application.

Carers-focused evidence portfolio creation: We helped Destiny Support Care identify and structure relevant examples demonstrating their understanding of carers breaks provision, including respite planning approaches, emergency cover capabilities, and outcomes achieved for carers requiring temporary relief from caring responsibilities.

Hertfordshire contextualisation: We integrated Hertfordshire-specific references throughout responses, including awareness of local carers demographics, partnership opportunities with county carers organisations, and alignment with Hertfordshire’s strategic priorities for sustaining unpaid carers through appropriate respite provision.

Quality assurance and compliance verification: We implemented rigorous review processes ensuring every response element met evaluation criteria whilst maintaining technical compliance with all tender documentation requirements and Instructions to Tenderers specifications.

Results

On 25th February 2025, Destiny Support Care Limited received official notification from Hertfordshire County Council confirming their successful framework appointment for Lots 5, 6, 7 & 8 of the Carers Breaks Framework Agreement.

The award notification, subject to a ten-day standstill period concluding at midnight on 7th March 2025, confirmed their total weighted scores and respective points achieved across the evaluation criteria, positioning them amongst the approved providers on Hertfordshire’s carers breaks framework. This success demonstrates the importance of understanding local authority procurement dynamics and framework positioning strategies when approaching specialist carers services opportunities.

Outcome

This multi-lot framework success establishes Destiny Support Care’s position in Hertfordshire’s carers services market:

Hertfordshire carers market establishment: Framework membership across four lots provides comprehensive access to carers breaks contracts throughout Hertfordshire, establishing Destiny Support Care as a versatile respite provider capable of delivering across multiple service specifications within the county’s carers support system.

Multi-lot capability validation: Success across Lots 5, 6, 7 & 8 validates Destiny Support Care’s broad respite service capabilities and demonstrates their ability to deliver different types of carers breaks provision, positioning them advantageously for similar multi-lot opportunities across other county councils. Using BIDSuite’s advanced opportunity tracking and framework monitoring system helps clients like Destiny Support Care identify emerging carers breaks opportunities across multiple local authorities whilst tracking their framework performance and contract values.

Carers services specialisation credibility: Framework appointment specifically for carers breaks services establishes Destiny Support Care’s credentials in this specialist area, creating opportunities for expansion into similar respite frameworks across other local authorities seeking providers with proven carers support expertise.

Category: Healthcare Tender
Client: Private
Date: February 2025
Website:

Find the right contracts, get tender alerts instantly, and submit your bids — all in one place. Access now