Lordam Support Services Ltd – Nottingham City Council Homelessness Framework

Case Study

Lordam Support Services Ltd – Nottingham City Council Homelessness Framework

Tender Overview

We supported Lordam Support Services Ltd in securing a place on Nottingham City Council’s Emergency and/or Temporary Accommodation with Support for the Homeless Framework (CPU7772). This procurement opportunity required providers to demonstrate capability across multiple evaluation criteria, including service access, resettlement planning, partnership working, statutory compliance, staffing competency, and accommodation mobilisation.

Lordam achieved a total RAW score of 15.00, exceeding the minimum threshold of 12.00 required for framework admission. Their weighted score of 63.75 secured them a position as one of the successful bidders on this important local authority framework.

Client Background

Lordam Support Services Ltd sought to establish themselves as an approved provider on Nottingham City Council’s homelessness support framework. This framework provides emergency and temporary accommodation with wraparound support for homeless households across the city. Successful providers would be invited to participate in call-off competitions for service delivery contracts.

Main Challenges

The tender presented several challenges that required careful attention:

Multi-stage evaluation process: The procurement required passing a Procurement Specific Questionnaire before qualitative responses could be assessed.
Six scored method statements: Detailed responses were required across access and availability, resettlement, partnership working, statutory duties, staffing and competency, and accommodation mobilisation.
Local authority requirements: Demonstrating understanding of Nottingham-specific homelessness challenges, Housing Reduction Act duties, and local partnership networks.
Minimum score thresholds: A minimum combined RAW score of 12.00 was required across all qualitative questions to achieve framework admission.

Our Intervention

Our bid writing team worked with Lordam to develop comprehensive responses across all six evaluation areas:

Service access model: We articulated their referral line with out-of-hours arrangements ensuring response within 2 hours, comprehensive initial assessments within 4 hours for emergency placements and 24 hours for temporary accommodation, and weekly support plan reviews.
Resettlement framework: We structured their approach to move-on planning from day one, including comprehensive assessments within 3 days, personalised housing plans with defined timescales, and concurrent housing pathway applications.
Partnership approach: We outlined their commitment to establishing partnership protocols within 4 weeks of contract award, quarterly partnership sessions, and participation in multi-agency meetings.
Statutory compliance: We demonstrated their understanding of Housing Reduction Act duties, placement policies prioritising in-borough locations, and facilitation of Housing Solutions review processes.
Staffing model: We detailed their staffing structure covering day and night operations, minimum 24-hour induction training per staff member, Enhanced DBS checks, annual appraisals, and quarterly clinical supervision.
Mobilisation strategy: We presented their property sourcing approach prioritising city locations within 45 minutes of the city centre by public transport, with target property sizes aligned to household types.

Results

Lordam Support Services Ltd received official confirmation from Nottingham City Council that their tender was successful. The assessment summary confirmed the following scores:

Question	RAW Score	Assessment
Access and Availability	2	Partly Addressed
Resettlement of Service Users	3	Mostly Addressed
Partnership Working	2	Partly Addressed
Statutory Duties	2	Partly Addressed
Staffing and Competency	3	Mostly Addressed
Mobilisation of Accommodation	3	Mostly Addressed
Total RAW Score	15.00	(Min 12 Required)

Outcome

This framework success provides Lordam Support Services Ltd with significant opportunities:

Framework membership: Lordam is now an approved provider on Nottingham City Council’s homelessness support framework, enabling participation in future call-off competitions.
Immediate opportunities: The first call-off competition (CPU8064) is anticipated to commence just after the New Year, with Lordam eligible to submit for service delivery contracts.
Market positioning: Success in this competitive procurement establishes Lordam’s credentials for similar local authority frameworks across the region.
Service expansion: Framework membership opens access to contracts supporting homeless households with emergency and temporary accommodation across Nottingham.

This result demonstrates how targeted bid writing support can help providers secure positions on competitive local authority frameworks, even in procurement processes with multiple evaluation criteria and minimum score thresholds.

Find the right contracts, get tender alerts instantly, and submit your bids — all in one place. Access now